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Job Description
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; confirming pricing.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes sales and organization mission by completing related results as needed.
Job Requirements
- Fluent in English is a must
- Bachelor’s degree or equivalent.
- 1-2 years’ experience in a similar role (call center or customer service environment).
- knowledge of customer service principles and practices
- Good data entry and typing skills
- Proficient in relevant computer applications.
- Able to work with rotational shifts