Specialist 1 - Customer Care

General Electric - Riyadh ,Saudi Arabia

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Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job

Role Summary:

  • Managing the After Market spares part quotes and order booking for Bently Nevada for Saudi Arabia and Bahrain
  • Issue ZPH order (based on the BOM for a project like racks etc).
  • Coordinate with the factory for deliveries and shipments
  • Follow up on ARC's and past due invoices.
  • Managing blocked orders in SAP
  • Coordinate with Credit team and Finance for any order release issues.
  • Issue Pricing Agreement Material list/Terms and ConditionsCover other region during their vacation

Essential Responsibilities:

  • Flow Issue quotes and Order booking for Bently Nevada spare parts .
  • Coordinate with planning team in Minden for the ship date if SSD if not meet in the system or further improvement is required
  • Create delivery Review shipping documents before dispatch in case of FCA/EX
  • WIn case there are third party inspection or attestation, coordinate with the Logistics team or the Third party inspector (this is in case of Iraq)
  • Works on Disputes, follow up with customer on the outstanding invoice
  • Raise Invoice cancel/Rebill
  • Coordinate with Credit team and Finance for any order release issues (these pertains to orders that got blocked due to AP, LC or outstanding invoices)
  • Issue Pricing Agreement
  • Material list/Terms and Conditionsâ
  • Review customer terms and conditions
  • RMA process either assist on following up with RMA team or raising a request on customer behalf
  • Raise Engineering Review WF in case ordered materials is with MOD
  • Raise OTR WF for new MODs
  • Cover other region during their vacation Project
  • Issue ZPH order (base on the BOM for a project like racks etc)
  • Coordinate with planning team for the delivery
  • Send AWB details to Jafza sourcing team for projects that recently shipped out from Minden
  • Issue manual shipping documentation (PL and CI) in case project order are shipping directly to end user facility
  • Follow up shipment clearance if necessary specially if direct to customer
  • Correct costing error for project (transferring WBS)
  • Issue SPIR pricing Note: for project, each ZPH (depending on the volume of ordered material), each Sales order can take half of day work.
Job Requirements

Qualifications/Requirements:

  • High school Diploma or Bachelors degree in any science stream .
  • Proficiency with Microsoft office and Outlook .
  • Knowledge of SAP order booking and quotes entry would be given preference.

Desired Characteristics:

  • Ready to work flexible office hours .
  • This role might require you to work beyond official office hours as and when required .
  • Team Player .
  • Should be comfortable to work in multicultural environment .
About this Company

GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

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