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Job Description
- Manage our medical team and all medical queries and recommendations
- Manage on ground physicians and specialist referrals
- Manage our medical call center communications and team
- Establish and develop the call center policies and procedures ( ex: call center medical guidelines complain about tracking, complaint handling,…) that will enhance and the scope of the medical unit.
- Enhance client relations, coordinate activities, and plans, and promote health programs.
- Develop and conduct the training needed for the call center
- Evaluate the work activities of the call center and suggest enhancement processes when needed.
- According to workload, schedules are established and assignments are distributed among staff.
- Supervises and coordinates the work activities of the staff.
- Review and analyze work process and activities to improve service utilization.
- Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
- Manage change in the work process when needed, such as work restructuring, technological innovations, and shifts.
- Develop and maintain computerized record management systems of all the clients' profile and data.
- Participates in the development and implements policies to preserve the confidentiality of information contained in the medical records and monitors compliance.
- Resolves problems that arise with releases of confidential medical information, misplaced medical records, or irate clients.
- Establish complain tracking and quality management systems.
Job Requirements
- 5 years Min Medical Call Center experience.
- Min Specialist degree in medicine.
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