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Job Description
About the role
- Alternative Education is a language education company established in 2012. We're hiring a Social Media Moderator to join our online learning program: Engleasy (https://engleasy.live).
- We're looking for an ambitious Social Media Moderator that should have a solid understanding of how each social media channel works and how to optimize content so that it is engaging on those channels. The job holder is responsible for joining relevant conversations on behalf of the brand and "soft selling" the product by providing support to current and prospective customers.
Job Description
- Review and moderate all user-generated content and user profiles within forums, comments, images, videos and audio, liaising with the Legal and Community team where required.
- Moderate communities located in social networking sites including Facebook, and other similar social media platforms, adapting methodology where appropriate
- Produce reports on relevant moderation statistics, issues and outcomes
- Regularly feedback insights gained from community moderation into the Social Media.
- Building and executing social media strategy through competitive research, benchmarking, and audience identification.
- Managing a high volume of daily social media posts.
- Moderating all user-generated content in line with the moderation policy for each community.
- Communicating with social media followers, including responding to queries in a timely manner.
- Developing and managing social influencer programs and attending social influencer events.
Job Requirements
Job Requirements
- Experience starts from 0 to 2 years.
- Excellent written and verbal communication skills in both Arabic and English.
- Solid understanding of social media management and strategy.
- Hands-on experience in using analytics software.
- High level of multi-tasking and time management skills, with the ability to prioritize tasks.
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