Customer Care Manager

Babyboons.com - New Cairo, Cairo

51
Applicants for
1 open position
32
Seen
6
Shortlisted
15
Rejected
Experience Needed:
Less than 7 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
Gender:
Females Only
About the Job
  • We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.
  • The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities
Job Requirements
  • Proven working experience as a customer service manager, retail manager or assistant manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • Females only.
About this Company

Babyboons is the first online subscription platform for babies and mothers products in Egypt and the Middle East, create own box and receive it on a regular monthly basis on the day you choose.

See all Careers and Jobs at Babyboons.com
Hiring?
Signup for an employer account and Post your Jobs!