Customer Service Executive

InfoFort Egypt S.A.E. - 6th Of October, Giza

Posted November 28, 2018

Applicants for
5 open positions

Experience Needed: 1 to 3 years	Career Level: Entry Level	Job Type: Full Time
Salary: Confidential	Languages: English	Vacancies: 5 open positions

About the Job

Establish positive & professional relationships with the clients as a first point of contact through Email communication & Phone calls
Follow-up on all questions , issues & complaints and ensure they are handled and responded to as per InfoFort standards in a timely manner
Ensure all retrievals requests received are processed and delivered based on the requested type of service
Ensure that the requested information are part of the authorized people who can request information from InfoFort
Ensure all requested files/boxes are scanned out before being sent out of the facility
Ensure all services conducted for the clients are charged through a work order
Ensure that the client is Aware of any change in plans or delays of the requested service

Job Roles: Customer Service/Support

Job Requirements

University graduate
MS Office Applications (Word, Excel, Power Point & Outlook)
Communication Skills
English Proficiency is a must (spoken & written)
Previous experience in customer service is preferable
Flexible Schedule

Keywords: Customer Service Customer Care Customer Support

About this Company

Established in 1997, InfoFort is the Leading Records and Information Management Solution Provider in the Middle East, Africa and South East Asia offering secure information management solutions and services in United Arab Emirates (UAE) (Abu Dhabi, Dubai), Saudi Arabia... (More)

Industry: Business Services - Other Consulting Services Information Technology Services

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