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Call Center Agent - Customer Service - Offshore Account

Egy Fancy Designs
Shubra, Cairo
Posted 5 years ago
244Applicants for15 open positions
  • 214Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Fluent English Customer Service Representatives are needed for a new Offshore account (USA)

  • Answering incoming calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions
  • Manage and resolve customer complaints.
  • Provide customers with service in a friendly, confident and knowledgeable manner.

Working Conditions

  • Location: Shoubra, A3'a Khan Towers
  • Fixed working hours:
  • 1:00 PM – 9:00 PM (Female)
  • 4:00 PM – 12:00 PM (Male)
  • 11:00 PM – 07:00 AM (Male)
  • Fixed 2 Days Off

Job Requirements

  • Fluently English Speakers is a Must.
  • Strong phone and verbal communication skills along with active listening.
  • Previous experience in a call center or customer service environment.
  • Ability to handle the stressful situation appropriately.
  • High College Graduated.

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