Customer Insights Analyst

CIB - Smart Village, Giza

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Experience Needed:
1 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job

Roles and Responsibilities

  • Analyze raw data, draw meaningful conclusions and generate actionable insights
  • Propose appropriate measurement methods to understand campaign performance according to the generated statistical data
  • Identify opportunities to drive customer value based on actual behaviour through different channels
  • Review customer data for trends, patterns, and casual analysis to assist in understanding customer’s activity
  • Perform data-driven analysis of marketing campaigns to determine business impacts
  • Design, enhance, and distribute marketing reports that clearly communicate business results according to proper data analysis
  • Summarize data and analysis in a simple and concise format
  • Analyze and interpret information from multiple data sources and business stakeholders to identify actionable insights

Policies, Processes and Procedures

  • Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day-to-day management

  • Follow the day-to-day operations related to own jobs in the department to ensure continuity of work


  • Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks
Job Requirements

Years Of Experience From 1 To 3 Years Qualifications

Qualifications & Experience

  • Mathematics or Statistics Bachelor’s degree or higher with 1 - 3 years previous work experience in customer insights or customer intelligence related jobs
  • Highly motivated team player with strong presentation skills
  • Experience in banking industry would be a plus
  • Basic understanding of business financials, ROI and profitability concepts
  • Passion for analytics


  • Professional fluency in English plus outstanding verbal, written communication and presentation skills

  • Excellent Microsoft Excel skills

  • Good knowledge of SQL programming

  • Ability to present complex information in simple terms with clear recommendations based on data insights

  • Strong customer focus mentality

  • Outstanding data interpretation skills and attention to detail

  • Ability to work in a fast paced environment, adapt easily to changing situations and demonstrates flexibility in juggling priorities

  • Problem solver with a can do attitude

About this Company

Commercial International Bank S.A.E. is an Egyptian private-sector bank. The company corporate headquarters are located in Cairo, Egypt. The bank serves more than 500,000 clients and has more than 6,000 employees.

To uphold CIB’s distinct reputation... (More)

Industry: Banking
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