Customer Service Agent

Naqla - Cairo

66
Applicants for
1 open position
38
Seen
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Shift Based
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Attend full time call center shifts (6 days a week)
  • Answer incoming telephone calls (call center) to identify the identity of the caller to accurately filter and categorize the type and nature of the request by:
  • Interviewing the caller
  • Verifying information
  • Determining eligibility of the caller by comparing caller’s information v/s requirements
  • Provide information to callers by explaining procedures and answering questions
  • Respond to queries
  • Manage complaints
  • Trouble shoot significant customer service problems
  • Provide general information
  • Maintain internal communication by reporting problems and following up resolutions for those problems
  • Work on individual projects that involve performing outbound calls according to business needs
Job Requirements
  • Fresh Graduate or preferable 1 year Call Centre background
  • Languages/Level: Arabic/ English (Very Good)
  • Quick Learner
  • Can work under pressure
  • Multi tasker
About this Company

NAQLA is transforming the way goods move around, as we are setting standards to the world of Trucking in the region. Our core philosophy is building up a network that connects SHIPPERS with Trusted, Trained & Certified CARRIERS through Technology to guarantee the provision of... (More)

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