Customer Relations Executive - Real Estate

Emirates Heights - Heliopolis, Cairo

123
Applicants for
4 open positions
120
Seen
27
Shortlisted
93
Rejected
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential, Monthly bonus
Vacancies:
4 open positions
About the Job
  • Meet & Greet customers at our Showrooms with minimum waiting time using QUEUE system.
  • Meeting clients after signing contract, sending welcome Letter and making sure of delivering our Sales KIT and all relevant documents and information's.
  • Prepare the required documents in advance for clients to facilitate his / her visit.
  • Be smart, courteous, polite, helpful and professional in customer approach.
  • Being the main vocal point between customer and other department such as Sales, Marketing, Operation, Finance, Legal, and Handover & Technical.
  • Making Courtesy Calls for increasing Customer Satisfaction.
  • Increasing first contact issue resolution.
  • Return customer calls if missed with turn-around time of 1 hour as a maximum.
  • Reply to customer inquiries through phone, emails, and letters within the same day in an effective manner.
  • Maintain accurate customer history on CRM software via ‘Interactions’ and ‘Service Requests’ in accordance with Customer Care SLA.
  • maintain a Hard copy of Files in order to back up CRM software.
  • Handle complaints, customer queries, resolve issues within specified timelines.
  • Analyze customer complaints with focus on complaint reduction.
  • Ensure constant engagement with customers.
  • Conduct necessary research and follow with other departments on behalf of the customer before coming up with recommendations.
  • Provide status update to customers on pending / ongoing cases.
  • Escalate customer issues and report major problems to Superiors.
  • Prepare ‘Exception Forms’ and collect the evidence to support the exception for customers in line with Policies & Procedures for management approval.
  • Provide clarification to customers with regard to Customer Life Cycle Policies & Procedures.
  • Attend weekly staff meetings and proactively raise issues for group discussions and information sharing.
  • Collect customer feedback and provide reports.
  • Participating in regular product training exercises to maintain product knowledge
  • Reviewing data for accuracy and monitor data quality.
  • Create Periodic Customer Surveys, and apply Customer KPIs
  • Prepare periodic reports to superiors.
  • Suggest processes development according to business needs. .
  • Supervise and develop the CRM executives' performance.
Job Requirements
  • Experience in Real estate field is MUST.
About this Company

Created and master planned by Egypt’s acclaimed YafaMac Developments, Emirates Heights is a coastal capital in its own right. Conceived to re-define integrated seaside living, the development guarantees to cater to residents’ every desire.

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