Resident Support, Office of Residential Life

Reports to: Residential Community Manager

Purpose: The office of residential life aims to offer the best possible services to all our residents. Our resident officer represents our authority in each residence and the link between the residents, resident advisors, and the office. In accordance with this, every officer has to act in an impeccable manner in accordance with our rules and regulations. It is curial that the resident officer is able to relate to others. It is necessary that the officer creates an environment where students develop independence and learn to live supportively with others.

Principal Accountabilities:

• Lead the resident advisors' team to attend to emergencies and crisis 24/7, in coordination with the residential life community manager
• Provide resident advisors with the necessary support to work effectively and efficiently
• Assist the assistant director for programming in the recruitment, training and evaluation process of resident advisors and continuously serves as their mentor
• Establish an efficient communication channel between the students, resident advisors and staff members to ensure the most effective methods of problem-solving
• Assist the activities officer in the implementation of the planned semester programs that cater to students living-learning communities and student personal development
• Work with the resident advisors on planning events where the residents are able to feel that the housing is their home away from home
• Assist the residential life community manager in handling roommate disagreements, curfews violations, psychological problems, personal crisis, and other concerns. Submit official reports to refer cases to the SDC
• Understands the culture of the community living in the dorms, represents the residents and the resident advisors team concerns, to voice and work on resolving them
• Seek to know about the campus policies/services updates and refer to them to residents when needed
• Establish a unique work atmosphere that fosters a sense of belonging community builds and maintain positive relationships within the team dynamics
• Maintain integrity in sharing information and respect confidential information
• Ensure that rules and regulations are respected and followed, reports all violations to the community manager
• Assist the security, service points, and receptions in cases of emergencies and problems
• Perform any other duties requested by the office of residential life