Senior HR Business Partner

iSON Xperiences Egypt -
Heliopolis, CairoPosted 6 years ago

136Applicants for1 open position

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Responsible for client communications and conflict resolutions.
Ensures that all processes and procedures are completed and followed , quality standards and customer expectations are met, and that project is profitable.
Ensures that client issues are dealt with in an efficient manner.
Aware and in pursuit of opportunities for account growth.
Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations
Understanding of company capabilities and service, and effectively communicates all offerings to the client and the agents too.
Reports to the Account Director, providing regular input on all account activity
Monitoring hiring plan and communicate the interviews feedback
Set new classes inductions
Handle new agents logistics , C&B.
Update and organize the Project's manpower and Headcount sheets and follow up transfers inside the project.
Prepare Payroll sheets and send it to payroll team as we as accruals
Communicate with the financial department in POs creation and collection follow up
Make reports and analysis to WASLA and its clients management