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Job Description
- Handle FIT bookings received either by mails or through online system.
- Follow up confirmations with hotels and get confirmation numbers.
- Send confirmations to agents or confirm in back office Neptune and acknowledge and insert confirmation number received from hotel.
- Issue proper vouchers and send to agents and hotels for offline bookings.
- Always follow up in the system for all booking status and make sure all confirmed.
- Entry all booking details into E-Travel accounting system, make sure all entry is accurate.
- Negotiate with the hotel concerning any controversial situations such as when no rooms available until get, or special rates.
- Make comparison for hotel rates with all competitor’s before sending the quotation to agent to ensure we got competitive rates.
- Reply all requests received to agents immediately if received during assigned working hours.
- Hand over all files with all information’s to operation department once file is confirmed.
- Stand by all working hours through skype to reply agents requests.
- Standby On call for any emergencies.
- Perform other duties assign by the immediate supervisor
Job Requirements
- University graduate.
- Advanced knowledge of written and spoken English.
- Computer literate, able to work with excel, Microsoft words and other related application.
- Good negotiation skills.
- Able to work under pressure.
- Able to work with team.
- Self confident.
- Minimum 3 years’ experience in reservation department of inbound tours company.