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Job Description
- Responsible for analyzing problems, diagnosing the root cause, developing a mitigation plan, and working collaboratively with other teams on development of a permanent fix.
- Responsible for proactive application monitoring and data analysis to identify issues and mitigate them before they affect the customer or cause a service disruption.
- Leveraging their in-depth understanding of our software productions and integrations to anticipate and identify complex problems.
Job Requirements
- Have a good understanding of operating systems, computers, and applications software.
- Strong communication skills, both written and verbal, and inter-personal skills. With the ability to clearly and effectively communicate with people are all levels of the organization.
- Proven track record of application and systems support, deployment, patching and issue resolution.
- Good understanding of relevance of data to business needs and business processes.
- Able to demonstrate problem solving skills.
- Technical skills: POS Hardware knowledge, ability to install and repair operating systems and software, knowledge and experience with Point of Sale software.
- Entry to intermediate level knowledge of database (SQL), application/software development, Q/A testing and procedures, scripting and automation knowledge.