- Experience Needed:
- More than 1 year
- Career Level:
- Entry Level
- Job Type:
- Full Time
2,000 to 2,500 EGP per month
About the Job
- Review and moderate generated content and profiles (either pre-, post- or reactive moderation).
- Maintain the Moderation Guidelines and ensure they are up to date.
- Respond, transfer and follow up the online complains/requests and escalating when necessary.
- Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms.
- Produce report about complains to be used on user experience enhancement plan. From (Facebook, Instagram and live chat)
- Regularly give a feedback about insights gained from community.
- Monitor all industry and company information and news to anticipate potential issues.
- Follow up the online orders and make the outbound calls when needed
More than 1 year
Not Specified at least
Marketing and Advertising