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IT Customer Support

CompactSoft International - New Cairo, CairoPosted 3 years ago
123Applicants for1 open position
  • 88Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Telephone support
  • Respond to all escalations in a timely manner in line with the Incident Handling Policy.
  • Provide updates to the customers per the Incident Handling guidelines.
  • Updates include managing updates notifications, Email, and Telephone communication.
  • Diagnose incidents utilizing administration tools or remote control utilities to troubleshoot PC, operating system or system incidents
  • Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
  • Perform technical escalations in line with Incident Handling policy
  • Ensure incidents are routed to the proper next level/organization as part of the incident management process
  • Maintain a thorough understanding of the tools, systems, and processes required to provide quality customer support.

Job Requirements

  • Customer Service orientated, customer, focused with good customer service skills.
  • Ability to multitask Good PC troubleshooting background Good troubleshooting logic to isolate the fault.
  • Years of Experience Required: 0-2 years
  • Teamwork, Simplicity, Agility, Flexibility, Adaptability, result driven and Autonomous
  • Good communication skills and multi-culture understanding
  • Prioritization and time management.

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