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Job Description
- Support the customer to create their account and place orders.
- Successfully manage a large portfolio of customers
- Understand the unique needs of each customer and share personalized support
- Passionate for the e-business sector, previous e-commerce/marketplace experience is a plus.
- Customer relations managers handle customer accounts and provide guidance on enhancing customer relationships.
- CRMs focus on quality, pricing and product differentiation based on their understanding of the customer environment, including customer influences, decision-makers, and business challenges.
- Create and retain customer loyalty and preference by establishing rapport with the customer, planning and developing customer-focused programs, overseeing the resolution of customer concerns and facilitating the delivery of goods or services to the customer.
- Customer relations managers work in professional office settings, also handles outside calls frequently to meet with clients.
Job Requirements
- 2-5 years demonstrated the track record in E-Commerce or account management or any client-facing role.
- Excellent sales techniques.
- Experience using CRM software
- Excellent communication skills: the ability to work closely with customers and internal teams.
- Strong multi-tasking abilities and “get it done” attitude.
