Job Details
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Job Description
- Conduct New Member Orientation, including educating members on 302Labs policies and procedures and encouraging be part of it
- Do the Tour for the prospective members, understand their need then, tell them all about 302Labs Services, memberships.
- Support the research of prospective members in the tour pipeline and support follow-up and closing requirements when required
- Partner with the Community Manager to ensure coaching and development around hospitality behaviors
- Support the referral of prospective or existing members to other locations when required
- Enforce a level of uncompromising cleanliness, including management of the team of Community Service Associates at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard
- Ensure a gracious arrival experience for all members, prospective members and guests of members while maintaining the necessary level of building security
- Supervise the preparation of the reserved venues
- Organize the move-in and move-out schedules to minimize member issues
- Prepare Incident reports for member complaints, accidents, thefts, property damage, trespass, contact with law enforcement and any other notable occurrences.
Job Requirements
- Patience
- Attentiveness
- Clear communication skills
- Knowledge of the Product
- Ability to use positive language
- Acting skills
- Time management skills
- Ability to ‘read’ customers
- A calming presence
- Goal-oriented focus
- Ability to handle surprises
- Tenacity
- Closing ability
- Empathy
- Willingness to learn
