Job Details
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Job Description
- Resolve customer complaints via phone or face to face.
- Greet customers warmly and ascertain any problem they may have.
- Advise on any information the customer may need.
- Work with customer service manager to ensure proper customer service is being delivered.
- Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Coordinate with other departments to Solve Customers' Complaints.
Job Requirements
Requirements:
- Bachelor's Degree in any related field.
- 2-5 years of experience preferably in the same field.
- Alexandria resident
Skills:-
- Verbal Communication
- Phone Skills
- Data Entry Skills
- Excellent presentation, communication, negotiation & leadership skills
- Able to work under pressure
- Good command of MS Office
- Presentable