Customer Service Dispatcher

Allamna Integrated Solutions - Cairo

45
Applicants for
2 open positions
38
Seen
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Vacancies:
2 open positions
About the Job

Main Job Duties:

  • Control the technical staff attendance status on a daily base.
  • Contact Customers to confirm the visit date and time.
  • Contact technical staff to review if there any daily plan update.
  • Preparing the next day daily plan by coordination with all parts in CS department.
  • Make a continuous follow up with the technical staff over the day to make sure that every thing is going well.
  • Recording the follow up in a specific sheet, that will be used later in KPI calculation.
Job Requirements
  • Bachelor degree or equivalent.
  • Proficient in relevant CRM applications and call center systems.
  • Proficient in Microsoft Excel.
  • Flexibility to work in different working hours,
  • Stress tolerance.
  • 1+ all in call centers - specially machinery or industrial sectors.
  • Customer Focus,
  • Customer Service Oriented
  • Outgoing
  • Energetic
  • Enthusiastic Attitude
  • Good Data Entry skills
  • Good Listening skills, Phone skills,
  • Verbal Communication skills
  • Negotiation skills
  • Attention to details
  • Building Relationships
  • Excellent Problem-Analysis & Solving capabilities
  • Computer Experience
  • Results Oriented & Multi-tasking ability.
About this Company

Youssef Allam had a vision to revolutionize the paper trade in Egypt. In 1948, he seized the opportunity to establish a paper trade company; the first of its kind in the region, serving Egypt and the Middle East.

Youssef Allam was able to lead the paper trade in... (More)

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