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Travel Consultant

Flyin.com
Cairo, Egypt
Posted 6 years ago
165Applicants for15 open positions
  • 80Viewed
  • 3In Consideration
  • 1Not Selected
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Job Details

Experience Needed:
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Job Description

  • Receive inbound calls for International & Domestic Air, Hotel and Local booking enquiries from customers
  • Answer customer queries, as well as probe the customer to obtain full understanding of what information is being requested.
  • Assist customers with the Cancellation, Baggage allowance, Meal/Seat blocking, Booking status, Payment status, Involuntary Schedule change and all other general enquiries pertaining to Air, Hotel and Local bookings.
  • Document all calls with regards to participant inquires accurately using Salesforce CRM and Cleartrip Proprietary tool.
  • Follow up (Call and Email) with customers in case of pending / escalated issues.
  • Provide end-to-end support when it comes to Involuntary Flight Schedule change.
  • Communicate clearly and effectively with customers
  • Deliver Outstanding Customer Experience to each and every Customer who has called in

Job Requirements

  • Graduate with University Degree.
  • IATA Preferred
  • Minimum 2 years’ experience.
  • Excellent Computer skills, Advanced MS excel and access is required.
  • Very Good in Arabic & English (Reading, Writing & Oral).

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