Hotel Operations Agent

citybookers - Maadi, Cairo

88
Applicants for
6 open positions
36
Seen
13
Shortlisted
22
Rejected
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential, competitive packages
Languages:
English
Vacancies:
6 open positions
About the Job
  • Build relationships with existing clients to understand their business needs
  • Offers face to face, Email and telephone advice to customers.
  • Keeps product and brand knowledge up to date whilst having in-depth knowledge of all destinations.
  • Follows up with clients about travel plans and make adjustments as needed
  • Handling inquiries in a professional and timely manner.
  • Responsible for flight, travel ancillaries and accommodation arrangements.
  • Effectively use hotel booking systems to secure holidays (Bed banks )
  • Coordinating with Travel Supervisor and other team members to efficiently handle complaints and refunds.
  • Ensure all data on the system and all related documentations are complete and accurate.
  • Collaborate efficiently with the direct manager.
  • Provide thorough reporting to the Management.
Job Requirements

Education:

  • Bachelor degree (preferably Hotels and Tourism)
  • Familiar with Hotel booking systems & Sabre and/or Galileo

Training Courses

  • Customer Service
  • Communication Skills

Minimum Years of Experience

  • 2 years in same field

Skills Acquired

  • Excellent computer skills (Advanced usage of MS)
  • Fluent English language
  • Excellent communication skills
  • Excellent time management
About this Company

A world-class travel website with the largest inventory of low-fare deals for travel worldwide. Pay with K-Net or major credit cards.

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