- Experience Needed:
- 0 to 2 years
- Career Level:
- Entry Level
- Job Type:
- Full Time
About the Job
- Serving Customers through live chat or social media channels.
- Embrace and achieve our mission to deliver timely, accurate, and professional customer service to our customers.
- This position requires significant phone, e-mail, chat, and face to face communication with customers in a fun and fast-paced environment.
- Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of our services. Provide customers with superior recommendations and actions.
- Utilize a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.
- Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
- Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
- Apply FCR concept for all customers’ inquiries. Handle and retain all the customers’ complaints within the SLA.
- Implement high-quality standards of Customer Service for customers through exceeding all KPI’s threshold
- Explore the required negotiation skills when needed.
- Introduce a hip trendy e-commerce solution
0 to 2 years
Not Specified at least
Consumer Services Internet/E-commerce Package/Freight Delivery
About this Company
Edfa3ly is an automated personal shopper service which allows the customers to know pre-ordering the exact cost for any product worldwide to be shipped to their door step and pay using their local payment methods currently delivering to the middle east.
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