Customer Service Representative - Giza

Confidential Company - Abu Rawash, Giza

73
Applicants for
1 open position
68
Seen
12
Shortlisted
43
Rejected
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
1 open position
About the Job
  • Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
Job Requirements
  • Excellent verbal and written communication skills
  • Ability to remain professional and courteous with customers at all times
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize, and manage time effectively
  • Good command of English.