Real Estate CS Agent (Collection)
Tawzef -
Cairo, EgyptPosted 6 years ago69Applicants for5 open positions
- 11Viewed
- 4In Consideration
- 6Not Selected
Job Details
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Job Description
We are hiring on behalf of one of the big developers in the real estate business the following positions for immediate hiring:
Customer Service Executives - Collection Section
- Responsible for achieving the monthly Collection target which leads to achieving the company target.
- Handling clients financial requests & handling MV receivables portfolio (bounced and requested checks, postponing, keeping, cash discount, rescheduling, wrong checks )
- Solving customer inquiries/ problems by contacting the involved parties and communicating the issue.
- Handling client over the phone using communication skills and tactics.
- Handling complains/ inquiries & reporting them to the Customer Service Manager...
- Ensuring customer satisfaction at all times
- Responsible for keeping accurate records and document customer service actions and discussions.
- Responsible for generating all the needed documentation in regards to the financial request.
- Responsible for Clients contract ownership transfers requests.
- Managing & generating updated reports showing client payment history for different parties (clients, sales team, and delivery team)
- Handling legal cases with the legal department and problematic clients for case closure
- Responsible for issuing Sales / CS Operation Exception Letters
- Handling a high volume of customer service inquiries in regards to account discrepancies, billing inquiries and customer questions and concerns.
Job Requirements
- Working Hours: 10 AM - 6 PM
- Gender: ANY
- English Level: good to Very good
- Salary: will be based on the interview.
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