Develop and document processes, indicators and framework for specific business areas to support continuous improvement of business operations.
Policies and Procedures: Implement relevant policies, processes and procedures and monitor adherence so that work is carried out in a controlled manner.
Supervise standard and complex day-to-day operations to ensure that work processes are implemented as designed and in compliance with established standards and procedures.
Hygiene, Quality & Safety:
Build awareness, Compliance with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment.
Develop processes, procedures, policies and a wide range of materials (e.g. operating manuals, training aids etc...) to ensure accurate communication of ways of working in alignment with internal and external regulations.
Support in developing processes and procedures to improve operational efficiency and performance results.
Analyse data on actual operations and performance indicators to suggest improvement opportunities and initiatives to increase operational efficiency.
Assess processes, policies and best practices to identify improvement opportunities and suggest corrective actions
Identify and analyse gaps in performance, policies and procedures to suggest corrective actions.
Participate in defining performance indicators to ensure they are relevant to the business and in line with external best practices.
Support for defining and implementing quality measures, standards and performance indicators to ensure the continuous and accurate monitoring of business operations
Support in developing consistent business excellence frameworks by integrating KPI definition and policies, processes and procedures with relevant indicators and measurement systems.
Support for delivering business excellence initiatives to ensure they are completed on time and on budget.
Monitor timely execution of improvement programs to support achievement of cost optimization and productivity maximization objectives.
Monitor the outcomes of business excellence initiatives to identify and measures benefits and improvements
Collaborate with business departments to identify and develop improvement initiatives to support overall the company’s efficiency.
Review training and communication materials to ensure alignment with business excellence framework.
Collaborate with other departments to support in the design and implementation of customer satisfaction improvement initiatives to ensure alignment with overall business improvement framework.
Review and deliver communications to other departments including outstations to ensure relevant information is accurately distributed in an efficient manner.
Coordinate and manage on-site and virtual teams to ensure they operate according to procedures, instructions and best practices.
Business Understanding skills - AdvancedPlanning&Organising skills - Advanced