Social Media Specialist - Customer Support

IT SMART - Dokki, Giza

Applicants for
4 open positions
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
Arabic, English
4 open positions
About the Job

Job Summary

Responsible for social media presence for our products and reporting all statistical data from our platforms on daily basics.


  • Confer with customers by telephone or in person to provide information about products or services.
  • Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Building and executing social media strategy.
    Generate, edit, publish and share daily content (original text, images, video or HTML)
  • Complete customer profile and help setup new accounts using computer software.
  • Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action
  • Set up and optimize pages within each platform to increase the visibility of company’s social content
  • Moderate all user-generated content in line with the moderation policy for each community
  • Create editorial calendars and syndication schedules
  • Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
  • Collaborate with others (top management, etc.) to manage reputation, identify key players and coordinate actions.

What we offer

  • The opportunity to work in a diverse team within a profitable company with a startup mindset.
  • An agile environment where communication and initiative is valued and cherished.
  • Many chances to develop yourself, including access to courses and conferences.
  • No nonsense! We’re proud of our flat hierarchy and short, democratic decision paths.
  • A fun work environment at a great office with Shooting club Panorama View.

Job Requirements

Qualifications & Work Experience

  • Proven working experience (3-5 years) in social media marketing or as a digital media specialist
  • Knowledge of online marketing and good understanding of major marketing channels
  • Excellent writing, editing (photo/video/text), presentation and communication skills
  • Demonstrable social networking experience and social analytics tools knowledge
  • Adequate knowledge of web design, web development, CRO and SEO
  • Positive attitude, detail and customer oriented with good multitasking and organizational ability
  • Fluency in English & Arabic languages.
  • BS in Communications, Marketing, Business, or equivalent distinguished working experience

Job Behavioral Competencies

  • Very good communication skills
  • Time and stress management skills
  • Accuracy and attention to detail
  • Adaptability and flexibility
  • Initiation and creative thinking
  • Ability to work under pressure
  • Strong sense of commitment, responsibility and ownership
About this Company

IT Smart has been established in early 2016 after seening the need of the community for a company that combines economic costs with high quality IT services. We looked for enriching the IT field, creating standards for the future of technology.

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