Call Center Agent
epic360 -
Nasr City, CairoPosted 6 years ago58Applicants for3 open positions
- 2Viewed
- 0In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Build a customer-oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries.
- Follow communication/update expectations with clients.
- Answer high traffic of inbound calls as well as assist customers who have specific inquiries
- Build customer’s interest in the services and products offered by the company
- Provide personalized customer service of the highest level
- Update the existing database with changes and the status of each existing/prospective customer/member
- Document details of telephone conversation and actions taken.
- Correspond with Call Center Supervisor and Manager, keep an open channel of communication and follow instructions and orders
- Maintaining records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
- Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.
Job Requirements
- Relevant University Degree
- 1 - 3 years experience in a Call Center/ Customer services environment, Security Centers.
- Flexible and ability to work shifts (Working on Rotational Shifts, accepting night shift till 1:00 am)
- Thorough knowledge of MS Office applications
- Good English language talking & reading.
- Strong organizing and planning skills to work independently with efficiency and accuracy
- A proven track record of customer service success
- Requires tact and discretion in dealing with and handling confidential information
- Decisive, good decision-making skills, able to escalate response to situations when relevant
- Physically fit to carry out duties