Hotel Booking Advisor (Based in India) - Egyptians
Pillars -
Gurgaon, IndiaPosted 6 years ago59Applicants for10 open positions
- 58Viewed
- 30In Consideration
- 28Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Clients & Payments
- In-House: Head Office, Branches & Implants – (Requests will be received from client) – Payment will be guaranteed by Client's Voucher
- External : B2B Customers – (Requests will be received from Travel Agents worldwide) - Full payment must be received before guaranteeing any service
Job Description
- Process the booking requests received from the designated areas
- Handles daily correspondences and responds to inquiries and makes reservations as needed.
- Co-ordinate between the Clients & Supplier or Service provider to finalize the bookings.
- Follow up with the supplier deadlines and time limits and the same should intimate to the staff timely.
- Communicates reservation information to the suppliers and consultants.
- Processes cancellations and modifications and promptly relays this information to the suppliers and consultants.
- Sending special requests, waiver and VIP attention.
- Should finalize the waiver requests with supplier such as Cancellation charges, No show charges, early check out charges Etc.,
- Guaranteeing some special request with suppliers such as connecting rooms, smoking rooms, handicap room , car model, Etc.,
- Do the rate comparison offer best rates to materialize the bookings
- Big & Long stay bookings agent should do the negotiation with supplier and offer negotiated special rates.
- All the bookings Reconfirmation should be done on daily basis with valid hotel confirmation numbers.
- Process refunds for canceled bookings, amended bookings, short stay bookings Etc.,
- Pre travel, such as Handle book out problems,
- On the road issues, such as no booking find at the time of check –in, payment issue , guest doesn’t like the hotel Etc.,
- Post Travel such as, guest complaints, Etc
- All the correspondence between suppliers and clients should be handled.
Inventory access channels
- Holidays point of sale system
- Suppliers and hotels contacts ( email, phone, fax, and chat)
- Packages folder access
Job Requirements
- Excellent geographical knowledge
- Knowledge about the major cities and its popular locations / attractions
- Good knowledge on hotel brands hotel chains
- Excellent knowledge on hotel booking and cancellation policies
- Recommending Itinerary
- Good knowledge about all the non-air products Such as Cruise, sports packages, theme parks Etc.,
- In-depth knowledge of Amadeus
Featured Jobs
Similar Jobs
- Online Travel Sales Agent - Re...Golden Eagle Travel - Ras al-Khaimah, United Arab Emirates19 days ago