Customer Service Agent
Mumm -
Maadi, CairoPosted 6 years ago54Applicants for1 open position
- 52Viewed
- 7In Consideration
- 41Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
The mumm Customer service agent is a very unique and challenging position as it requires multi skilled individual to do the job right. You shall be responsible for;
- Support customers and answer all their inquiries through phone calls or webchat
- Getting in touch with customers to ensure their satisfaction
- Dispatch orders to the appropriate delivery personnel
- Maintain mumm's SLAs in terms of service levels, food standards, delivery time
- Execute the appropriate compensation action in case of SLAs breach
Job Requirements
You need to have a skill set set to be able to excel at this jobs such as;
- Attention to details
- Customer Oriented and dedicated to provide best customer experience
- Excellent communication skills, which enable you to express ideas in a way that creates commitment and trust.
- A degree (from any discipline) is required.
- Hungry to learn
- Fun to work with