Artal Egypt - New Cairo, Cairo

Applicants for
1 open position
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
Females Only
About the Job
  • Serve visitors by greeting, welcoming, directing and announcing them appropriately
  • Answer, screen and forward any incoming phone calls while providing basic information when needed
  • Receive and sort daily mail/deliveries/couriers
  • Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
  • Update appointment calendars and schedule meetings/appointments
  • Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
  • Maintain safe and clean reception area by complying with procedures, rules, and regulations.
  • Handle customer inquiries telephonic-ally
  • Research required information using available resources
  • Initiate Customer Complain request on the system
  • Provide customers with product and service information
  • Register new leads information into system
  • Update existing customer information
  • Process orders, forms and applications
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Produce call reports
Job Requirements
  • Excellent presentation and customer handling skills.
  • Very good Microsoft Office proficiency.
  • Ability to function with a high level of patience, tact and diplomacy in handling any complaints and situations
  • Willingness and ability to learn new skills
  • Very strong verbal communication skills and ability to multi-task.
  • Ability to work seamlessly in a team-based environment
  • Knowledge of customer service principle and practice
  • Knowledge of call center telephony and technology
  • Excellent use of Microsoft Office
About this Company

هى شركة مصرية ذات مسئولية محدودة تأسست برأس مال مصري سعودي عام 1997 لتكون رائدة فى مجال بناء وتسويق الإسكان الفاخر للطبقة الراقية معتمدة على رصيد مؤسسيها من الخبرة الطويلة فى هذا المجال وبدأت بعدة مشروعات في حي مصر الجديدة والذي يعد أحد أرقى أحياء العاصمة وتهدف حالياً إلى... (More)

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