Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Serve visitors by greeting, welcoming, directing and announcing them appropriately
- Answer, screen and forward any incoming phone calls while providing basic information when needed
- Receive and sort daily mail/deliveries/couriers
- Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
- Update appointment calendars and schedule meetings/appointments
- Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
- Maintain safe and clean reception area by complying with procedures, rules, and regulations.
- Handle customer inquiries telephonic-ally
- Research required information using available resources
- Initiate Customer Complain request on the system
- Provide customers with product and service information
- Register new leads information into system
- Update existing customer information
- Process orders, forms and applications
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports
Job Requirements
- Excellent presentation and customer handling skills.
- Very good Microsoft Office proficiency.
- Ability to function with a high level of patience, tact and diplomacy in handling any complaints and situations
- Willingness and ability to learn new skills
- Very strong verbal communication skills and ability to multi-task.
- Ability to work seamlessly in a team-based environment
- Knowledge of customer service principle and practice
- Knowledge of call center telephony and technology
- Excellent use of Microsoft Office