Call Center Agent

Diamonds Venture - Cairo, Egypt

37
Applicants for
2 open positions
28
Seen
15
Shortlisted
4
Rejected
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
2 open positions
About the Job

General Purpose

  • Answer incoming calls from customers to take orders,
  • Answer inquiries and questions,
  • Handle complaints, troubleshoot problems and provide information. Only Arabic language is required.

Job Requirements

Education and Experience

  • Bachelor Degree
  • Proficient in relevant computer applications
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Some experience in a call center or customer service environment
  • Good data entry and typing skills
  • Knowledge of administration and clerical processes

Key Competencies

  • Verbal and written communication skills
  • Listening skills
  • Problem analysis and problem solving
  • Customer service orientation
  • Organizational skills
  • Attention to detail
  • Judgment
  • Adaptability
  • Team work
  • Stress tolerance
  • Resilience
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