Quality Assurance Specialist

Egyptian Contact Center Operator - ECCO - Maadi, Cairo

Applicants for
20 open positions
Experience Needed:
0 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
3,000 to 3,500 EGP per month, KPI's
Arabic, English
20 open positions
About the Job

Hurry up for this vacancy #QUALITY_ASSURANCE_SPECIALIST

Main Duties:

  • Identifying areas of service improvements and developing programs that improve the overall quality of the customer's experience when interacting with the Contact Center, and monitors the result of stated recommendations.
  • Provides structured and timely recommendations; verbal and/or written feedback to Call Center leadership, Call Center operations, and the Training teams.
  • Develops and conducts targeted group coaching sessions for analysts that address Service Quality deficiencies and/or improvement opportunities.
  • Collaborates with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience.

Work Conditions:

  • Working hours ( overnight shifts ): 12 Hrs/day (from 12 AM to 12 PM) – #8 Hrs/shift including breaks.
  • Work_location: Maadi.
  • 2 days off (Sunday is fixed ) and the other day is rotational .

Benefits :

  • Salary is 3500 Gross (80%-20%)
  • Social_insurance .
  • KPI'S (attendance- adherence ).
  • Training is not Paid ( 1 day Only ).
Job Requirements
  • Requirements :
  • Fluency in English is a must.
  • Graduated.
  • Maadi residence.
  • Male or Female.
  • Maximum Age 29 Year.
About this Company

We provide customers with high-quality integrated services that meet international standards. Our customized solutions focus on customers' individual needs and future ambitions. Driven by flexibility, efficiency, and innovation, ECCO's talented staff provide continuous customer satisfaction and sustainable growth.

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