Job Details
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Job Description
About the Job:
- Coordination and monitoring of complaints during the complete investigation phase, including overall responsibility of the assigned complaints
- Review all complaint investigations to ensure that investigations adequate and consistent.
- Summarization of different investigation results to make a final summary/conclusion.
- Identify potential Field Actions and initiate the necessary actions.
- Work with the Head of Department to ensure that the learning needs of staff in relation to complaints handling are identified and that appropriate training is provided.
- Review complaint histories and identify trends qualifications.
- document all call information according to standard operating procedures/
- Ability to work in team is required.
Job Requirements
Job Requirements:
- Minimum 3 years’ experience in CC.
- Leadership skills and experience.
- Excellent communication skills
- Excellent English.
- Basic Networks and Computer background.
- Graduates only.
- Interested to work over the phone.
- Flexibility to work in rotational shifts.
- Dynamic
- Good time management skills
- Skills to identify and analyze problems
