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Job Description
- Handling escalated complaints through different SEOUDI supermarket touch points.
- Handling complaints end to end ensuring case resolution from root cause.
- Listen attentively to customer inputs, offering solutions and alternatives when needed.
- Follow up customer complaints resolution.
- Establish and maintain complete record through system for all customer complaints, according to established company procedures.
- Identify complaints reasons (Product type – Process – Delivery issues – etc…) and report issue to concerned parties.
- Provide accurate, valid and complete resolution by using the right methods/tools. Resolve customer complaint within a timely manner, escalate to direct manager in case of customer experience is impacted/critical issues.
Job Requirements
- Experience not less than 2 years in handling complaints role.
- Very strong communication skills, both written and verbal.
- Highly motivated and resilient individual with high listing skills in terms of solution.
- Decision maker and problem-solving person.
- Very good command of Arabic | English-preferable (written and verbal).
