Technical Support

Aga Khan Cultural services- Egypt (AKCS-E) -
Darrasa, CairoPosted 6 years ago

107Applicants for1 open position

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Installs and maintains end user hardware including all peripheral components to provide a stable environment for all employees.
Installs and repair specified software packages to keep all users updated with suitable and effective software packages.
Instruct users in use of equipment and software to avoid miss use and waist time.
Collect user’s feedback after finishing any technical service to insure that the service done without any problems.
Update personal computers filing system to match with the actual hardware and software status.
Update information technology library with the new versions of drivers or applications that we use it in any personal computer entire the company to minimize the down time per pc.
Provide network assistance to users, including help with network connections and passwords to insure proper workflow.
Present a weekly report to his/her direct supervisor includes all tasks have been done and tasks still in progress, this report should include users feed back in next working day and task starting time and task finishing time to define the repeatable problem and to track their effort.
Instruct users in saving data to void duplicated effort and to insure that the important data backed up.
Work on a quarterly maintenance plan (for all sites personal computers) to keep the company pc’s in a good performance.

Good English (oral/written).
Computer since graduate or any related graduate.
CCNA Background.
MCSA Background.
2 years’ experience in similar position.
Microsoft certified professional and certified A+ is a plus.
Ability to learn and hard worker.
Look forward to improve his/her personal skills.
Understood the major elements in information technology services entire company (user satisfaction – quality of service – response time)