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Job Description
- Identify and assess customers’ needs to achieve satisfaction
- Deal directly with customers over the phone or face to face
- Handle and resolve customer complaints
- Receiving and reporting all complaints,inquiries and issues that is received via customers' calls, visits, Facebook and website pages.
- Effectively use Customer Service Management(CRM) software applications
- Build sustainable relationships of trust through open and interactive communication.
- Handle complaints, provide appropriate solutions and alternatives within the time limits
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Job Requirements
- Must have experience in real estates field
- Females Only
