Job Details
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Job Description
Responsibilities:
- Own overall relationship with clients, which include: optimizing clients’ experience, ensuring retention, and maintaining high satisfaction levels.
- Establish a strategic advisor relationship with each client and drive continued value of our products and services.
- Work with clients to establish critical goals and aid the client in achieving their goals.
- Work to identify and/or develop upsell opportunities.
- Advocate customer needs/issues cross-departmentally.
Job Requirements
What will make you fit for this job:
- 3+ years of prior experience in customer service or equivalent history of increasing customer satisfaction, adoption, and retention.
- Solid communication skills and performance reporting
- Excellent organizational and leadership skills
- In-depth knowledge of the customers’ needs
We serve:
- Flexible hours
- Your comfort is our chief concern, dress for success
- Latest technology gadgets
- A promising career path in a very high learning curve environment.
- Chair & Desk, beanbag or outdoor couch; work wherever you please.
- Regular invites from restaurants and free food at each milestone.
- Food always brings us closer and Thursday breakfast is a big deal for us
