Customer Service Specialist
EL KHETA -
San Stefano, AlexandriaPosted 2 years ago135Applicants for1 open position
- 84Viewed
- 13In Consideration
- 24Not Selected
Job Details
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Job Description
- Manage large number of customers calls in addition to messages and comments on company’s different social media platforms
- Take the extra mile to engage customers and help generate sales leads
- Identify and assess customers’ needs to achieve highest level of customer satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide customers with accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints and provide appropriate solutions and alternatives in a timely manner.
- Communicating customers complaints to the right department and following up to ensure resolution.
- Keep records of customer interactions, complaints and surveys.
- Follow communication procedures, guidelines and policies.
Job Requirements
- Males only.
- Bachelor's degree holder.
- Strong communication skills.
- Flexibility.
- Integrity.
- Ability to communicate with the teenagers category.
- Problem solving.
- Good with google products (sheets, calendar, etc.)
