Dorm's Receptionist

General Purpose

• Welcome guests, provide prompt and professional guest service meeting their expectations

Main Job Duties and Responsibilities:

• Meeting and greeting clients.
• Maintain the reception/front desk/ launch area tidy.
• Answering and forwarding phone calls.
• Sorting and distributing posts, arranging couriers if required
• Make and confirm reservations, verify guest's payment methods, validate guest information
• Ensure proper room allocation based on availability, maintain clear and accurate records of guest room bookings.
• Guests check-in and out.
• Review accounts and guest’s charges/ amount dues during the check-out process.
• Delivering keys and direct guests to their rooms.
• Listen and respond to guest queries and requests both in-person and by phone.
• Provide accurate information about local attractions and services.
• Liaise with necessary stakeholders including housekeeping and maintenance to address any problems or complaints
• Coordinate with the housekeeping / Maintenance team when rooms are vacant
• Complete and maintain daily incident reports, or other reports related.
• Manage dorms visitors based on the rules and regulations 
• Enforce the rules and policies of the dorms.