Arabic Speaking Customer Support Intern
Istanbul, TurkeyPosted 3 months ago- 88Viewed
- 19In Consideration
- 36Not Selected
Internship Details
Skills And Tools:
Internship Description
Hello there!
Are you ready to join a dynamic and fast-growing start-up company in the travel technology industry? Look no further than 3B Sistem - Rent’n Connect!
Our team is on a mission to revolutionize the way hotels, tour operators, and car rental companies interact with their customers. We're passionate about providing innovative customer-facing solutions that elevate the travel experience for everyone involved.
As we continue to grow, we're seeking talented and motivated individuals to join our team and help us take our company to the next level. We offer a supportive and collaborative work environment, with opportunities for everyone to grow alongside the company.
Joining Rent’n Connect means being part of a young and energetic team with limitless potential for professional development and advancement. Don't miss out on this exciting opportunity to be a part of something big – apply today!
We are looking for candidates whose mother tongue is Arabic, and who would like to work with us for an internship program in the Customer Support department.
In this role, you’ll get to work on the following areas:
- Follow up with customer orders
- Respond to customer e-mails, manage information flow
- Resolve customer issues, complaints, amendments, cancellations to orders
- Work with courier companies and other cargo services to ensure that customers receive their orders on time
- Communication to Customer Support Manager in relation to all customer care & support issues
- Time management of effective customer care delivery
- Maintenance of existing Customer Care tools (databases, manuals, in-house forms)
Internship Requirements
- In the 3rd or 4th year of the university or newly graduated
- Mother tongue should be Arabic and excellent command of English
- Able to work in shifts, and adjust himself/herself to work in shift work
- Customer-centric point of view
- Proactive ideas and dynamic approaches to solving the problems
- Good planning and organizational skills.
- Clear, kind, and informative communication style in an e-mail, chat, on the phone
- Ability to keep up with a highly motivated team and being a team player
How to be successful in the role and at Rent ‘n Connect:
Customer happiness is the heart of everything we do. We are a highly passionate and joyful team and we are always after new ways to excel at customer satisfaction. To be successful at Rent ‘n Connect you need to care about customers and be product-centric.