Customer Relations Officer - Intern

Nile Transportation Service - Downtown, Cairo

44
Applicants for
1 open position
40
Seen
27
Shortlisted
12
Rejected
Experience Needed:
Less than 1 year
Career Level:
Entry Level
Job Type:
Internship
Salary:
Paid, Overtime,bonus
Education Level:
High School (or equivalent) at least
Languages:
Arabic, English, French
Vacancies:
1 open position
About the Internship
  • Answers customer inquiries via phone, email, and in person
  • Directs customers to online resources
  • Put customer request On Action
  • Updates customer records in the system, including notes about interactions
  • Pitches ideas for improving customer care
  • Creates and maintains reports about customer interactions
  • Attends weekly staff meetings
  • Participates in team-building activities
  • Develops a rapport with customers
  • Encourages customers to complete surveys
  • Makes recommendations to management to improve customer experience

The intern will learn:

  • Communication
  • Teamwork
  • Critical thinking
  • Technical proficiency
  • Critical Thinking

Application Deadline:15/11/2018

Internship Start date:01/12/2018

Duration: One year

Internship Requirements
  • Customer Service oriented
  • Product Knowledge, Quality Focus
  • Problem Solving
  • Market Knowledge
  • Documentation Skills
  • Listening, Phone Skills, Resolving Conflict
  • Analyzing Information , Multi-tasking
About this Company

Nile Taxi is the fastest, safest, most convenient and frequent fleet on the Nile River with departures from major Cairo piers . Our services stretch from Zamalek to Maadi for the first phase, and we cater for all, from early morning commuters to families wanting a day out on... (More)

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