Contact Center Agent

Nestle Business Service - New Cairo, Cairo

Applicants for
1 open position
Experience Needed:
Less than 1 year
Career Level:
Entry Level
Job Type:
English, Turkish
1 open position
About the Internship

Job Description:

  • Provides first level phone and webform assistance on various types of Employee Services query and/or requests.
  • Escalates queries and requests accordingly to the next tier level or Team Lead and make necessary actions to ensure that the case will be resolved.
  • Provides call back to employee/caller to case analysis and resolution.
  • Performs Basic SAP Maintenance such as Address Changes and Personal Data Changes base on the call requests and always refer to process documentation for instructions.
  • Communicates with highest standards of quality and professionalism.
  • Continuously enhance expertise and knowledge on all Employee Services processes and tools. In line with this is the ability to effectively communicate, provide instructions and options to employees/callers.
  • Understands the case management process, instructions and documentations.
  • Communicates any change/update requests on Knowledge Base information to team lead.
  • Initiates updates on process documentation (SR) on any procedural and informational changes for approval
  • Improves activities and processes continuously to increase efficiency in the workplace.
  • Performs other tasks assigned by the Team Lead or Manager as required based on business need.

Duration: 6 months

Internship Requirements
  • Fresh Graduate
  • Fluent English Speaker
  • Fluent Turkish Speaker is a must
About this Company

Nestlé is the world’s largest food and beverage company. We have more than 2000 brands ranging from global icons to local favorites, and we are present in 191 countries around the world.

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