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Job Description
- Develop and implement HR policies and procedures in alignment with the organization's goals and objectives.
- Manage the recruitment and selection process, including sourcing candidates, conducting interviews, and making hiring decisions.
- Coordinate employee onboarding and orientation programs to ensure new hires are integrated into the organization effectively.
- Oversee performance management processes, including goal setting, performance evaluations, and career development planning.
- Provide guidance and support to managers and employees on HR-related issues, including employee relations, conflict resolution, and disciplinary actions.
- Manage employee benefits programs, including health insurance, retirement plans, and other perks.
- Ensure compliance with labor laws, regulations, and industry standards related to employment, safety, and diversity.
- Maintain accurate and up-to-date employee records and HRIS (Human Resources Information Systems) databases.
- Collaborate with senior management to develop and execute workforce planning strategies to meet the organization's staffing needs.
- Monitor employee morale and engagement levels and develop initiatives to enhance employee satisfaction and retention.
- Manage HR budget and resources effectively to achieve departmental goals and objectives.
- Handle confidential information with discretion and integrity.
Job Requirements
- Experience in travel and tourism field is a must.
- Certification in Human Resources Management.
- Familiarity with labor laws, employment regulations.
- Familiarity with industry standards related to tourism and hospitality is a plus.
- Previous experience in human resources management, preferably in the tourism or hospitality industry.
- Experience with recruitment, employee relations, performance management, training and development, and compensation and benefits administration.
- Strong understanding of HR policies and procedures.
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills with the ability to build rapport and maintain positive relationships with employees at all levels of the organization.
- Conflict resolution skills and the ability to handle sensitive situations with tact and diplomacy.
- Proactive approach to addressing HR-related issues and implementing improvements to HR processes and policies.
- Willingness to adapt to changing priorities and business needs in a dynamic industry like tourism.
- Ability to handle confidential information with discretion and integrity.
