QA Administration Specialist
WUZZUF -
Maadi, CairoPosted 8 years ago99Applicants for1 open position
- 0Viewed
- 0In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Job Description:
Candidate should be aware with the meaning of Q.A, As well understand the objective of having Q.A. position in any company, in addition to knowing it's impact on the employees and how that is reflected externally on achieving more customer satisfaction.
The role will include but not limited to the following tasks:
- Highlighting the major quality issues and recommends the workaround to maintain employer satisfaction.
- Monitoring and reporting non-adherence to quality process
- Assist in handling Day to Day tasks generated by the system.
- Satisfaction checks directly with clients using NPS.
Job Requirements
- Background in Call Center, especially in a Quality Position
- Customer service oriented.
- Positive attitude and enthusiasm.
- Perfect Communication Skills
- Leadership ability
- Integrity
- Competence
- Sense of judgment
- Well organized,
- Good knowledge of Microsoft Office
- Problem Solving
- analytical
- details oriented
