Clinic Administrator

Job Title: Clinic / Medical Administrator

Reports to: Clinic Manager

Job Summary:

• Responsible for greeting patients, creating and updating patient and insurance information in the computer system, verifying and analyzing health insurance benefits, explaining payment policies and billing/collections processes, generating charge ticket information, accepting, posting and balancing cash drawer, scheduling follow up appointments along with chart delivery and retrieval.

Primary Job Duties:

• Greet, register, instruct, discharge and provide general assistance to patients.
• Obtain demographic and financial information and enter into computer system.
• Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes.
• Determine and collect copays, co insurance, deductibles, past due balances and other patient financial responsibility and maintain and balance cash drawer.
• Assemble medical records and distribute to correct locations, process and file charts.
• Confirm medical chart is complete, patient understands physician instructions and financial responsibility is settled before patient leaves.
• Retrieve and fax/mail medical records to primary care providers and insurance carriers per patient request.
• Answer telephone, take messages and return voice mails.
• Perform clerical tasks as required.
• Assure clinic is open and appropriately staffed during regularly scheduled hours and special events and that all facilities and equipment are available, operational, safe, and clean.
• Select, train, supervise, and monitor quality and production levels of site staff.
• Assure staff is adequately trained and equipped to perform their jobs.
• Communicate and ensure compliance with company policies and procedures. Address performance and disciplinary issues.
• Interact with customers, review customer feedback, and address customer service issues.
• Identify community marketing opportunities and engage staff in grassroots marketing.
• Inspect and maintain records on facilities and equipment.
• Coordinate facility and equipment maintenance and other vendor services.
• Perform front-end registration and/or clinical tasks as a back-up in case of absence or high demand