Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
About the role
As a Contact Center Trainer, you will be responsible for delivering engaging, effective training programs for new hires and existing team members across customer support, sales, and back-office operations. Your primary goal is to ensure our contact center staff are fully equipped with the skills, knowledge, and confidence to provide exceptional service and meet performance standards. This role will be based in our Riyadh office and will be hybrid in nature.
Your Responsibilities
- Deliver engaging training content and onboarding programs for new joiners in the contact center
- Facilitate instructor-led sessions (virtual and in-person), ensuring high learner engagement and comprehension
- Coordinate training schedules, logistics, and communications with relevant stakeholders
- Track training effectiveness and engagement using feedback, assessments, and performance metrics
- Partner with quality, operations, and product teams to ensure training materials are accurate and reflect the latest updates
- Identify knowledge or skill gaps and contribute to targeted learning interventions to improve support quality and consistency
- Maintain and update documentation, FAQs, and knowledge base content to empower frontline teams and support scalable learning
Job Requirements
Your Expertise
- 1-2 years of experience in a full-time trainer role, preferably in a contact center or customer service environment
- Experience supporting onboarding, coaching, or soft skills training is highly valued
- Training of Trainers (TOT) certification is a strong plus
Skills
- Strong communication and presentation skills (in English, Arabic is a plus)
- Ability to simplify complex topics into clear, engaging learning experiences
- Adapting to different learning styles; both in virtual & in-person training
- Organised and detail-oriented with strong time management
- Familiarity with digital learning tools or LMS platforms is preferred
Attributes
- Passion for education, learning, and empowering others
- Proactive, curious, and eager to take initiative
- Team player with a collaborative mindset
- Enjoys working in a fast-paced, dynamic environment
- Committed to delivering high-quality work with consistency
