We are a corporate services company based in the UAE, Dubai. Providing client solutions as company setup, visa services, HR, payroll, etc.

Job Outline:

The Assistant Operations Manager is responsible for assisting the Operations Manager in the implementation of administrative, operational and logistical functions within the department. This role involves overseeing day-to-day visa operations, ensuring jobs are processed on time while adhering to operational standards.

This is not a remote or hybrid role.

Responsibilities:

Team Supervision and Management:

Assist in the day-to-day operational requirements.
Provide general consultation and assistance to visa related issues and inquiries.
Ensure hardware and software are updated and working by doing periodic health checks.
Ensure Team Leads can meet daily, weekly and monthly KPIs.
Flag OM for potential issues within the team.
Flag OM for critical jobs.
Attend handover of new clients.
Oversee Logistics and Messengers directly.

Workflow Management:

Identify updates and changes in government processes impacting visa guidelines and related processes.
Monitor daily job queues and ensure jobs are processed on time.
Ensure payment cards are funded.
Identify bottlenecks that impacts productivity and recommend solutions.
Recommend equitable distribution of workload.
Leave cover for Logistics.
Leave cover for Operations Manager.

Training and Development:

Provide guidance, support, and performance feedback.
Assist in developing a training module.
Ensure training of new joiners are progressing as planned.
Recommend and implement cross training of assets.

Communication:

Act as primary point of contact between Team Leads and Asst Manager/OM.
Do daily game planning with department.
Assist OM during Managers meeting
Schedule department meetings, as necessary.
Escalate to OM issues that cannot be resolved within team level.

Process Improvement:

Develop and conduct periodic review of templates.
Develop and conduct periodic review of EIF.
Explore and recommend opportunities to enhance team skills and productivity.
Support implementations designed to enhance efficiency.
Stay updated on industry best practices and integrate them into SOPs.

Administrative Duties:

Develop SOP - cosmetic, content and delegate.
Consolidate weekly EID and DHA to payment request.
Conduct fleet audit.
Complete vehicle/bike handover.
Consolidate monthly ACT Responsibilities.
Conduct and record Performance Evaluation.
Assist in recruitment and hiring new assets.

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Multitasking Jobs in United Arab Emirates 21 Jobs found

Assistant Manager - Visa Operations