Service Coordinator

Job Brief

A Service Advisor is a person who helps customers understand their vehicleu2019s maintenance and repair options. They also answer customer questions before they schedule with a Technician.

Job Description

• ● Assist clients with applications for benefits and entitlement programs
• ● Advocate for adequate, timely and cost-effective services
• ● Respond to any issues that occur during the delivery of services
• ● Assist clients with living independently in their own homes
• ● Schedule appointments for clients, answer phones and track clients’ service records
• ● Monitor the services being provided and stay up to date on any services being introduced or discontinued
• ● Evaluate the quality of all services and identify areas that need improvements

Job Requirements

• ● Proven work experience as a Service Coordinator or similar role
• ● Strong work ethic and service skills
• ● Excellent communication and interpersonal skills
• ● Stay up to date with services, policies and regulations
• ● Strong record-keeping and analytical skills
• ● Excellent organizational skills and attention to detail
• ● An associates degree or bachelor’s degree in healthcare administration is preferred