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Sales Advisor

Job Brief

The Sales Advisor is responsible for providing excellent customer service and sales support to customers in a retail environment. The Sales Advisor will be responsible for greeting customers, providing product knowledge, and helping customers make informed purchasing decisions. The Sales Advisor will also be responsible for maintaining the store’s appearance, stocking shelves, and helping to ensure that the store runs smoothly.

Job Description

  • Arrange merchandise on shelves according to popularity and other criteria
  • Approach customers and offer them advice on products to persuade them to buy
  • Provide information and other services such as handling returns of merchandise
  • Locate products on behalf of customers
  • Deal with complaints in a patient and helpful manner
  • Take and record orders through a computer system in person or over the phone/e-mail
  • Update customer information in databases
  • Go the “extra mile” to meet targets
  • Monitor shelves inventory and unload new products when needed
  • Operate cash registers and close daily revenues
  • Maintain a clean and orderly environment in the store

Job Requirements

  • Proven experience as sales advisor or other customer service/sales role
  • Experience in handling cash register
  • Tech savvy with working knowledge of computer systems and databases
  • Able to balance a customer-oriented and a results-driven approach
  • Patient and comfortable dealing with complaints
  • Professionalism and outgoing personality
  • Excellent communication and interpersonal skills
  • Outstanding organizational and multi-tasking abilities
  • Good physical endurance
  • High school diploma or equivalent

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